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Authentic Chinese Herbal Medicine since 1969
Plum Flower® Herbal Teas

Seminar Frequently Asked Questions

The Mayway Lecture Series offers live education for students and practitioners by providing experts in a variety of fields. Below is a list of frequently asked questions. If you still have questions regarding our upcoming event(s), please do not hesitate to contact us!

All Seminars

Q: What is the time zone for your classes?
A: All of our classes are based on Pacific Standard Time (PST).

Q: What is your cancellation and refund policy?
A: Please refer to the class page for the specific cancellation policy information. Most classes can receive up to 80% of the class fee when canceled at least 2 weeks prior to the class start day.

Q: Will I receive any materials?
A: Most of our classes will have printable materials provided. Because Mayway is a green certified company, we will provide you with a digital version of the materials several days before the class. You may then print a copy to bring with you to class, but we encourage you to use a digital version to save resources.

Q: Do you provide any purchase coupons to attendees?
A: As a thank you for joining our class, you will receive an offer to purchase Mayway products at a discount.

Q: How do I get educational credit?
A: You will receive CEU or PDA credit based on your attendance. Attendance is mandatory to receive credit and attendance will be logged and verified.

In Person Seminars

Q: Is parking available?
A: Parking will vary by class. Please visit the class details page for parking instructions.

Q: Where is Mayway located?
A: Mayway holds most seminars at our facility in Oakland. The address is 1338 Mandela Parkway, Oakland, CA 94607.

Q: I am coming from out of town. Can you recommend a hotel?
A: For the most up to date list of hotels, please visit this page: http://www.mayway.com/pdfs/hotel.pdf

Q: Will lunch be provided?
A: Please review the class page for this answer. Some of our seminars will include a Lunch & Learn.

Q: Will wifi be provided?
A: Unfortunately, due to the age of our building, wifi is not available to the public.

Q: When will I receive my CEU and/or PDA information?
A: You will receive a copy of your certificate at the end of the last day of class.

Q: If a webinar is available for the same class, can I get a refund if I want to switch to the webinar class instead?
A: You may switch to the webinar class. Because enough time may not be available to sell your seat to another attendee, refunds will not be available. Mayway reserves the right to sell your abandoned seat to a new attendee. Please contact us for assistance.

Q: If the class is also a webinar, will I have access to a recorded version later?
A: Although we will be recording the class, a recorded version will not be available to attendees. Recordings are used for technical review, educational improvements, and may be used to produce distance learning courses in the future.

Live Webinars

We encourage you to begin the login process at least 10 minutes prior to the start of the class to ensure you have time to install and run the software on your machine. If you run into technical issues during the webinar, please call us at 510-208-3113 and we will try to assist you.

Q: Will the webinar work in my location?
A: The webinar is web-based. As long as you have a fast Internet connection (such as DSL or cable), you have sound on your device, and your system passes the technical requirements listed below, you should be able to watch the webinar without issue.

Q: What are the technical requirements for the webinar?

  • Operating system: Windows Vista or newer; Mac 10.7 or newer
  • Memory: Windows 2GB+ RAM is recommended; Apple 512MB+ RAM is recommended
  • Javascript and cookies should be enabled
  •  Other: Windows users - please unblock Active X (enable it) for IE
  • Browsers: Windows - IE7 or later. Windows or Apple: Firefox (latest version) or Chrome (latest version)

Q: Will the webinar work on a mobile device like a tablet or phone?
A: A version of software is available for most mobile devices. Click on your registration link to install the required software for your device.

Q: Will I have access to a recorded version after the webinar?
A: Although we will be recording the class, a recorded version will not be available to attendees. Recordings are used for technical review, educational improvements, and may be used to produce distance learning courses in the future.

Q: If I signup for the webinar but later decide I prefer the live class, can I switch?
A: Many of our classes fill up. If seats are still available, you can upgrade to the live class up to 7 days prior to the class date. Please contact us for assistance.

Q: What credits will I receive for the live webinar?
A: Because this class is a live broadcast with active dialogue between student and teacher, you will receive the same credits as a "live" in person event. Credits will be available as CA CEUs and NCCAOM PDAs.

Q: When do I sign into the webinar?
A: You will receive a registration email at least 7 days before the event which will ask you to click a link to register with our webinar broadcasting provider. We encourage you to download the software at this time. Email reminders will be sent prior to the class and staff will be on hand during the event for assistance. Please join the class at least 10 minutes before the start time to ensure you have enough time to install or run the software.

Q: Do I need to take a test at the end of the webinar?
A: No, but attendance will be checked and verified.

Q: Will I be able to ask questions?
A: Yes, you may type in a question during the webinar. Depending on the instructor, questions may be held until later in the class. The instructor will read your question out loud to benefit all attendees.