Seminar Frequently Asked Questions
The Mayway Lecture Series offers live education for students and practitioners by providing experts in a variety of fields. Below is a list of frequently asked questions. If you still have questions regarding our upcoming event(s), please do not hesitate to contact us!
Q: What is the time zone for your classes?
A: All of our classes are based on Pacific Standard Time (PST).
Q: What is your cancellation and refund policy?
A: Please refer to the class page for the specific cancellation policy information. Most classes can receive up to 80% of the class fee when canceled at least 2 weeks prior to the class start day.
Q: Will I receive any materials?
A: Most of our classes will have a course handout on the day the class begins, or occasionally in the week before class. Please read the course description regarding materials that will be provided as either a printed version or a digital version. Materials differ by class and instructor preference.
Q: Do you provide any purchase coupons to attendees?
A: As a thank you for joining our class, you will receive an offer to purchase Mayway products at a discount.
Q: How do I get educational credit?
A: You will receive CEU or PDA credit based on your attendance. Attendance is mandatory to receive credit and attendance will be logged and verified.
In Person Seminars
Q: Is parking available?
A: Parking will vary by class. Please visit the class details page for parking instructions.
Q: Where is Mayway located?
A: Mayway holds most seminars at our facility in Oakland. The address is 1338 Mandela Parkway, Oakland, CA 94607.
Q: I am coming from out of town. Can you recommend a hotel?
A: For the most up to date list of hotels, please visit this page: https://www.mayway.com/pdfs/hotel.pdf
Q: Will lunch be provided?
A: Please review the class page for this answer. Some of our seminars will include a Lunch & Learn class.
Q: Will wifi be provided?
A: Unfortunately, due to the age of our building, wifi is not available to the public.
Q: When will I receive my CEU and/or PDA information?
A: You will receive a copy of your certificate at the end of the last day of class.
Q: If a webinar is available for the same class, can I get a refund if I want to switch to the webinar class instead?
A: You may switch to the webinar class. Because enough time may not be available to sell your seat to another attendee, refunds will not be available. Mayway reserves the right to sell your abandoned seat to a new attendee. Please contact us for assistance.
Q: If the class is also a webinar, will I have access to a recorded version later?
A: Please refer to the Live Webinars FAQs below.
We encourage you to begin the login process at least 10 minutes prior to the start of the class to ensure you have time to install and run the software on your machine. If you run into technical issues during the webinar, please call us at 510-208-3113 and we will try to assist you.
Q: Will the webinar work in my location?
A: The webinar is web-based. As long as you have a fast Internet connection (such as DSL or cable), you have sound on your device, and your system passes the technical requirements listed below, you should be able to watch the webinar without issue.
Q: What are the technical requirements for the webinar?
- Operating system: Windows Vista or newer; Mac 10.7 or newer
- Memory: Windows 2GB+ RAM is recommended; Apple 512MB+ RAM is recommended
- Other: Windows users - please unblock Active X (enable it) for IE
- Browsers: Windows - IE7 or later. Windows or Apple: Firefox (latest version) or Chrome (latest version)
Q: Will the webinar work on a mobile device like a tablet or phone?
A: A version of software is available for most mobile devices. Click on your registration link to install the required software for your device.
Q: Will I have access to a recorded version after the webinar?
A: Yes, all webinars will have a recorded version of the webinar made available after the class. Due to the editing process needed to insert instructor videaos, etc., the recording will take up to 7 days before it will be made available. At that point you will be emailed a link and it will be accessible for to you for 2 weeks from the date of the email. Instructions for viewing the class recording after the course will be sent to all webinar attendees.
Q: If I signup for the webinar but later decide I prefer the live class, can I switch?
A: Many of our classes fill up. If seats are still available, you can upgrade to the live class up to 7 days prior to the class date. Additional costs may apply. Please contact us for assistance.
Q: What credits will I receive for the live webinar?
A: Because our webinars are a live broadcast with active dialogue between student and teacher, you will receive the same credits as a "live" in person event. Credits will be available as CA CEUs and NCCAOM PDAs. A completed survey will be required before we can provide you with your CEU certificate(s).
Q: When do I sign into the webinar?
A: You will receive a registration email at least 7 days before the event which will ask you to click a link to register with our webinar broadcasting provider. We encourage you to download the software at this time. Email reminders will be sent prior to the class and staff will be on hand during the event for assistance. Please join the class at least 10 minutes before the start time to ensure you have enough time to install or run the software.
Q: Do I need to take a test at the end of the webinar?
A: No, but login attendance will be checked and verified. A completed survey is required for all web attendees in order to receive your CEU credit.
Q: Will I be able to ask questions?
A: Yes, you may type in a question during the webinar. Depending on the instructor, questions may be held until later in the class. The instructor will read your question out loud to benefit all attendees.