Shipping Information


Orders that are received before 12:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day (some exclusions apply). We make every effort to ship orders received after 12:00 pm PST that same day or the next business day. We ship via UPS Ground to the continental US Monday through Friday (certain holidays excepted). If you need faster delivery, expedited options may be available. Please see the details below.

$12.95 Flat Rate Shipping
Orders under $199 can select $12.95 flat rate shipping within the continental US. Mayway will select the best shipping option for your products. In most cases, $12.95 Flat Rate shipments will be sent via UPS Ground.

Order $199+ of qualifying products and receive free UPS ground shipping within the continental US.

UPS 3-Day Discounted Rate
For qualifying orders of $199+, shipping destinations located in UPS zones 6,7, or 8 will receive an automatic 25% discount off the 3-day UPS rate. The rate displayed will already include the discount during checkout allowing you to expedite your shipment for less.

Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination and for all U.S. origin shipments.

When your order has been shipped, a UPS tracking number will be automatically sent to the email address on file for your account and you can click the link in your email to track your order. Please keep in mind that UPS does not count weekends, holidays, or the day of shipment in their delivery times. Shipping times are solely based on business days, Monday through Friday. For example, an order shipped UPS 2nd Day Air on Friday will not be delivered on Sunday, but rather Tuesday. If you have a question about shipping please e-mail us at, or call 1-800-262-9929 (Monday through Friday, 8am-5pm Pacific Standard Time).

Service Transit Time Guaranteed Delivery
$12.95 Flat Rate for orders under $199 1 to 5 business days No
UPS Ground 1 to 5 business days No
UPS 3-Day Select 3 business days No
UPS 2-Day Air 2 business days No
UPS Next Day Air* Next business day. Saturday delivery available for additional fee. Yes

*UPS Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination. Saturday shipments to arrive by noon or 1:30 p.m. are available for an extra fee, and must be specified by checking the Saturday delivery box next to the Next Day Air shipping option. If the Saturday delivery option is available to you it will automatically appear on the Shipping Options page during check out.

UPS does not deliver to P.O. Boxes.

Alaska, Hawaii and Puerto Rico Deliveries
We work hard to provide you the best USPS Priority Mail rates (using flat rate boxes when best). This cost-effective shipping method offers delivery in approximately 2 to 5 business days depending on your location. Please note that we only ship out via USPS three times a week. All packages are insured and may be tracked via delivery confirmation. UPS 2nd day air or UPS Next day air is available (for major cities only). Please contact our sales department with any questions regarding specialty deliveries.

For faster delivery, we also offer a reduced UPS 2nd day air rate to customers in Hawaii with orders of $199 or more. For smaller Hawaiian islands, packages are received in three days. UPS Ground and 3rd day services are not available unless noted in checkout. Express mail service is also available.

International Deliveries
Mayway ships internationally via USPS Express mail and does not take responsibility for packages that are delayed or refused by Customs or other regulatory agencies. Please note that due to rates varying for different destinations, we cannot provide a shipping cost or delivery estimate online for international orders. For assistance with your international shipment, please contact our shipping department by email or call 1-800-262-9929 (Monday through Friday, 8am-5:00pm Pacific Standard Time) within the U.S., or 510-208-3113 internationally.

Customer is responsible for all duties and customs clearance. Please check your country’s rules and regulations regarding the importation of Chinese herbs to ensure that Customs Service and other regulatory agencies will not detain your package. Some countries require special permits or other documentation for importation. Mayway does not take responsibility for packages that are delayed, detained, or refused by Customs or other regulatory agencies.

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