Shipping Information

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Orders that are received before 12:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day (some exclusions apply). We make every effort to ship orders received after 12:30 pm PST that same day or the next business day. We ship via UPS Ground to the continental US Monday through Friday (certain holidays excepted). If you need faster delivery, expedited options may be available. Please see the details below.

FREE SHIPPING

Order $150+ of qualifying products and receive free UPS ground shipping within the continental US.

UPS 3-Day Upgrade For qualifying orders of $150+, this option will appear on the Shipping Options page at checkout, allowing you to expedite your shipping at a discounted rate. Available only to UPS zones 6, 7 or 8.

TRANSIT TIMES

When your order has been shipped, a UPS tracking number will be automatically sent to the email address on file for your account and you can click the link in your email to track your order. Please keep in mind that UPS does not count weekends, holidays, or the day of shipment in their delivery times. Shipping times are solely based on business days, Monday through Friday. For example, an order shipped UPS 2nd Day Air on Friday will not be delivered on Sunday, but rather Tuesday. If you have a question about shipping please e-mail us at sales@mayway.com, or call 1-800-262-9929 (Monday through Friday, 8am-5pm Pacific Standard Time).

Service Transit Time Guaranteed Delivery
UPS Ground 7-10 business days (most packages arrive in 4-5 days) No
UPS 3-Day Select 3 business days Yes
UPS 2-Day Air 2 business days Yes
UPS Next Day Air* Next business day. Saturday delivery available for additional fee. Yes

*UPS Next Day Air guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination. Saturday shipments to arrive by noon or 1:30 p.m. are available for an extra fee, and must be specified by checking the Saturday delivery box next to the Next Day Air shipping option. If the Saturday delivery option is available to you it will automatically appear on the Shipping Options page during check out.

UPS does not deliver to P.O. Boxes.

Alaska, Hawaii and Puerto Rico Deliveries

We work hard to provide you the best USPS Priority Mail rates (using flat rate boxes when best). This cost-effective shipping method offers delivery in approximately 2 to 5 business days depending on your location. Please note that we only ship out via USPS three times a week. All packages are insured and may be tracked via delivery confirmation. UPS 2nd day air or UPS Next day air is available (for major cities only). Please contact our sales department with any questions regarding specialty deliveries.

For faster delivery, we also offer a reduced UPS 2nd day air rate to customers in Hawaii with orders of $150 or more. For smaller Hawaiian islands, packages are received in three days. UPS Ground and 3rd day services are not available unless noted in checkout. Express mail service is also available.

International Deliveries

Mayway ships internationally via USPS Express mail and does not take responsibility for packages that are delayed or refused by Customs or other regulatory agencies. Please note that due to rates varying for different destinations, we cannot provide a shipping cost or delivery estimate online for international orders. For assistance with your international shipment, please contact our shipping department by email sales@mayway.com or call 1-800-262-9929 (Monday through Friday, 8am-5:30pm Pacific Standard Time) within the U.S., or 510-208-3113 internationally.

Customer is responsible for all duties and customs clearance. Please check your country’s rules and regulations regarding the importation of Chinese herbs to ensure that Customs Service and other regulatory agencies will not detain your package. Some countries require special permits or other documentation for importation. Mayway does not take responsibility for packages that are delayed, detained, or refused by Customs or other regulatory agencies.

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