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Authentic Chinese Herbal Medicine since 1969
Plum Flower® Herbal Teas

Ordering Information

Ordering

  • Mayway sells products to health care practitioners, health related businesses and students of traditional Chinese medicine. Proof of licensure or certification is required to open an account.
  • For your convenience, our toll free order line is
    1-800-2-MAYWAY (1-800-262-9929) Monday through Friday, 8am-5:30pm PST
    Toll Free Fax:1-800-909-2828.
  • If calling in or faxing orders, please use our product code numbers to speed processing and to ensure the accuracy of your order.
  • Single herbs: Please specify whole, powder or extract powder form. For single herbs, we ship Plum Flower® Premier Quality™ Herbs unless unavailable or requested otherwise.
  • Herbal Dispensary Service: For quality assurance purposes, custom prescriptions may only be ordered through our website, via fax or email (sales@mayway.com) and the service is available to licensed professionals only (students may order with approval from a licensed practitioner).
  • Orders that are received before 12:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day.
  • Shipping is charged to the customer and is noted on each invoice. Free Shipping is available for orders of $150 or more. (More information on free shipping below)
  • California Prop. 65: Products sold to customers in California will be affixed with Prop. 65 warning stickers. If you are out of state but intend to distribute our products into California, you are required to affix the Prop. 65 stickers to those products. Please review section 14 of our Terms & Conditions.

Pricing, Discounts & Availability

  • We take pride in maintaining reasonable prices, but due to fluctuations in world-markets, currency exchange rates and other factors beyond our control, prices are subject to change without notice.
  • Volume discounts are available when purchasing multiple units of the same product:
    • 12+ units - 5% (individual products may vary, call/login for discount)
    • Half case - 7% (see individual product case packaging info)
    • Full case - 10% (see individual product case packaging info)
  • (Volume discounts are not available for single herbs, powdered herbs or extract powders.) Backorders: Occasionally some products may be unavailable. Our staff will make substitute recommendations or gladly place products on backorder when requested. We do not automatically place items on backorder. Backordered products will be shipped without a handling fee. No shipping fees are charged on backordered Plum Flower® and Min Shan® products (excluding bulk herbs).
  • A coupon discount is associated with a particular coupon distributed by Mayway. Each coupon indicates the discount rate and the products it applies to. You must use the coupon before the expiration date.
  • A promotional discount is a discount that exists for a limited period of time, and applies to one or more products, such as our Web Specials, Monthly Specials and our Sale & Clearance Items.

Payment

  • We accept Visa, Mastercard, American Express and Discover credit cards.
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    (Please be sure to provide the exact billing address and telephone number for your credit card - the address and phone number the bank has on file for you. Incorrect information may cause a delay in processing your order.
  • Money orders, cashier's checks, company checks, & personal checks are accepted. There is a $25.00 bounce check fee for each check not honored by your bank.
  • Net terms are available with approved credit
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    (If you are extended and elect to use Mayway’s Credit terms, the Credit Agreement shall govern the transaction. You must pay within the allotted time with a check or cash but not by credit card, and if you elect to use a credit card, you agree to a credit card transaction fee equal to five percent (5%) of the transaction. A 1.5% finance charge may be added to delinquent accounts.)
  • C.O.D: UPS charges an $11.00 service fee for C.O.D. orders which is added to the shipping subtotal.
  • Late payments are subject to a late payment fee of five percent (5%) and a service charge of 1.5% per month (18% per year).
  • Please review our full Terms & Conditions.
  • In the event Mayway initiates a legal action alleging the nonpayment of the purchase price of the products, then the prevailing party shall be entitled to reasonable attorneys' fees and court costs. For all other claims and disputes between you and Mayway, if any, each party shall be responsible for its own legal fees and costs.

Shipping

  • Orders placed before noon PST will generally be shipped out the same day. (Some exclusions apply)
  • FREE UPS Ground Shipping*: Available for qualifying orders over $150 shipped within the continental US.
  • FREE UPS 3 Day Upgrade*: With qualifying orders of $150 or more, customers in UPS zones 6, 7 and 8 (see map) will have the option to upgrade their package to a discounted UPS 3-Day air method.
  • Alaska, Hawaii, and Puerto Rico: We work hard to provide you the best USPS Priority Mail rates (using flat rate boxes when best). UPS 2nd day air or UPS Next day air is available (for major cities only). We offer a reduced UPS 2nd day air rate to customers in Hawaii with orders of $150 or more. For smaller islands, packages are received in three days. UPS Ground and 3rd day services are not available. Express mail service is also available.
  • International orders: Packages are sent by USPS Express mail at customer’s risk. Customer is responsible for all duties and customs clearance. Please contact our shipping department for more information.
  • Drop-ship fee: $5.00 is applied to orders sent to a 3rd party address (Herbal Dispensary products excepted).
  • If you are shipping products into California from another state, please review section 14 of Terms & Conditions.
  • More shipping information
  • *Available to customers in continental US only. Free UPS ground shipping and free 3 day upgrade does not apply to orders which include the following heavier items: books, herb ID kit, soaps, shampoos, accessories such as powdering machines, herb pots, mortar & pestle, or orders with more than 5 units of bulk herbs/powders. (For every $150 order, 5 units of bulk herbs/powder is allowed, For every $300 order– 10 units, $450 order- 15 units etc.)