General Questions

Can anyone order herbs and formulas from you?

Mayway only sells its products to health care practitioners, health related businesses and students of traditional Chinese medicine. Proof of licensure, certification, student identification, or retail resale number is required. Licensed practitioners including but not limited to Acupuncturists, M.D., N.D., Veterinarians, and Nurse Practitioners will have access to special products, custom prescriptions, and additional information regarding our products.

If I can't order herbs from you directly, where can I order them?

Use our searchable directory to find a practitioner or retail dispensary in your area.

How can I find out what a product is for?

By law, we cannot make claims about our products. Please check with your practitioner or retailer for more information. There are also books about Chinese medicine in libraries and many health foods stores that may have the information you need.

Are your capsules vegetarian?

Yes all of the capsules used in our products are vegetarian.

Are your veggie caps gluten free?

Yes, Our supplier has informed us that the hypromellose used to make the veggie caps is sourced is southern pine, cut from the southeastern United States. Their website states that their veggie caps are preservative, allergen and gluten free.

My product is past its Best by Date (BBD) – can I still use it?

We do not recommend using a product after the Best by Date.

Why don’t your whole herbs have a Best by Date?

A Best by Date is indicative of the shelf life of a product. The shelf life is the length of time that herbal products are given before they are considered unsuitable for sale, use, or consumption. The stability of a product is dependent upon a host of factors: the product form; the nature of the individual ingredients and their rates of oxidation; the packaging and storage conditions, etc.

The FDA final GMP rule for dietary supplements does not require the establishment of product expiration dates. But it does stipulate that any expiration/best by date placed on a product label must be supported by data, reserve samples must be maintained for one year past the shelf-life date, and dating claims must be tested by either accelerated or long-term studies.

Mayway does not have stability testing data and does not make claims as to the shelf life of the herbs and herb powders it sells. Subsequently, Mayway does not provide expiration dates for these products.

What does GMP stand for?

GMP stands for Good Manufacturing Practices. GMP guidelines ensure that proper procedures are followed to insure that every batch of product meets the highest standards of safety and quality. For more information about manufacturing or GMP guidelines please see the Quality Assurance section of our website.

Can children take your herbal products?

Many of our products can be taken safely by children. It is always the best practice to check with a licensed health care practitioner before giving one of our products to a child.

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