Ordering/Service Questions

I'm sending a package directly to my patient; can you send me the bill?

Yes. We have a drop shipment service for all of our products, including our extensive Mayway Herbal Dispensary, which allows you to create your own bulk or concentrated extract formulas to send directly to your patient. Your account will be charged, and the invoice will go directly to you. There is no additional charge for drop shipping.

Do you offer free shipping?

Yes. Free UPS Ground Shipping is available for orders over $150 placed from anywhere in the continental United States. For orders under $150, we now offer $9.95 flat rate shipping within the 48 contiguous states.

* Some restrictions do apply: available to customers in continental United States only. AK and HI customers please contact us for special rates.

Can I be notified when an out of stock product becomes available?

Yes! Our website offers a back in stock notification feature. Simply login to your account, navigate to the product, and click “Notify me when this item is back in stock.” When the item comes available, you will receive an email.

If I have a whole herb formula, how do I translate it into an extract powder formula?

Creating a concentrated extract formula is different from creating a bulk herbal formula. In fact, it is more like making pills or tinctures, because it requires using a ratio of herbs. For more information, download How to Use 5:1 Powdered Extracts for instructions on how to determine these ratios and how to calculate the number of grams for each herb in the formula. If you are a licensed Practitioner, you can also use our Dispensary Service and create your own custom formulas.