Ordering/Service Questions
Why is there a "Prop 65" label on the product I received?
Proposition 65 is a California law that requires a warning label on products and in spaces where someone can be exposed to certain chemicals. In the case of herbs, there may be a minuscule amount of heavy metals detectable in the product. Heavy metals are found in soil and may be taken up by the plants as they grow. Learn more.
Can I return a product once it's been opened?
We do not accept opened or marked products for return unless there is a pre-existing quality issue with the product.
How do I make a return?
Most products can be returned within 30 days of purchase date with a 20% restocking fee. Please email sales@mayway.com and include your account number, invoice number, the item you would like to return, quantity and reason. If your return meets our criteria, we will respond with return instructions including a return authorization number (RMA). Please note that we require an RMA to accept a return. Packages without an RMA will be returned to the sender.
Can I call in to order my prescription/custom formula?
Regrettably no. To ensure accuracy, we recommend that prescriptions be ordered online. If you do not have access to the internet or are experiencing technical difficulties, prescriptions may be faxed to 800-909-2828 or emailed to sales@mayway.com.
Do you sell to consumers?
Mayway does not sell direct to consumers. Consumers and patients receive our products from clinics, natural product retailers, or online retailers.
Does Mayway provide Certificate of Analysis on its products?
Yes, Certificates of Analysis (CoA) are available for all of our products. Contact our Customer Service team and include the item and batch number with your request.
What are your hours?
Our office hours are Monday-Friday, 8 am - 5 pm except for major holidays as listed on our Contact Us page. Mayway.com is available 24 hours a day for online ordering.
Do you offer pickup or will call delivery options?
Yes. Our will call/pickup orders are Monday through Friday from 9am until 4pm, except for major holidays.
What days are you closed?
Mayway observes the following major holidays: New Year's Day, Chinese New Year, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Day The dates for the current year are listed on our Contact Us page.
When will my order ship?
Orders received by 3 pm Monday-Friday are generally shipped the same day. You will receive a shipping confirmation by email if you have registered an email address with us.