Product Questions

How many growing years are the ginseng roots?
Our ginsengs were grown for a minimum of 5 years and are organic.
My practitioner gave me this formula. Can you tell me what it's for?
We are not allowed by the FDA to make medical claims about our products or custom formulas. Please contact your practitioner for a better understanding of how to use your formula.
Why is activated carbon added to some pills?
Activated carbon is used to prevent upset stomach.
Why are your teapills coated with wax? What is the wax?
Wax is used as a protective coating to smooth and naturally preserve the pills without adding preservatives. The wax is called China wax and is recognized as safe for food by the FDA.
Why is the dosage so high for teapills?
Teapills are concentrated decoctions, similar to a dried herb tea. The 8 pills are equivalent to drinking one cup of decoction.
How many capsules will I receive for 100 grams of extract powder with the encapsulation service?
100 grams of extract powder produces approximately 250 capsules and varies depending upon the density of the powder(s).
Why are some Plum Flower™ herbs richer or darker in color than herbs from other suppliers?
Plum Flower™ herbs are not treated with sulfur dioxide, which preserves, but also bleaches. Our herbs show their dried, natural colors.
Why are some extract powders in granule form and not powder?
Some herbs are very high in sugar content. In order to keep them free flowing, we make them into granules.
Why did my extract powder harden? Can I still use it?
To make our extract powders as pure and effective as possible, our Plum Flower™ Extract Powders contain little to no fillers or additives. This may cause them to clump or harden on occasion, especially if the herb or formula is naturally sticky or high in sugars.
How many milligrams are in the Plum Flower™ capsule products?
Our capsules contain 400 mg of extract powder. The size is 500 mg.
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